Support

Something not working, a listing wrong, or a question about the website or the iPhone app? Email [email protected] and say which page or screen you were on. We usually reply within a couple of working days.

A listing is wrong or missing

JiveFinder reads events from organisers' own websites and public dance directories, so a mistake there usually shows up here. If you run the night, claim your listing to correct it yourself. Otherwise, email us the link to the listing and what is wrong.

If your night is not listed at all, send us the link to where it is published and we will look at adding it.

No code arrived? Check your spam or junk folder. Codes expire after 15 minutes, so ask for a new one if it has been longer.
Passkeys are saved by your phone or computer, usually in iCloud Keychain or your Google password manager. Add one from your account page once you are signed in.
Signed in with Apple or Google before? Use the same button again. You can link more sign-in methods from your account page.

Deleting your account

On the website, use Delete my account on your account page. In the app, open the You tab and choose Delete account. Your account and everything saved to it are deleted straight away. See the privacy policy for what we keep and why.

Drive times look wrong

Drive times are worked out by road from where you search from, without traffic. If one looks badly wrong, email us the place you searched from and the event, and we will check the route.

The iPhone app

The JiveFinder app needs iOS 18 or later. It uses your location only while you are using it, to show drive times. If the map shows nothing near you, check that location access is allowed in Settings, then Privacy & Security, then Location Services.

Who runs JiveFinder

JiveFinder is run by A Necessary Degree of Clarity Ltd, registered in England and Wales, company number 17348822. Registered office: The Barn, Carlton Drive, North Wootton, King's Lynn, PE30 3QX. More about the company at andoc.co.uk.